About Us
Message from our President & CEO
Thank you for taking the time to visit our website! As you may have already learned, we provide professional security guard services. We pride ourselves on professionalism and customer service. We know that we play a big role in the success of our client’s operations.
Year after year TOERSA continues to grow at a great pace. When we started in 2008, we had a handful of security guards; we now employ over 1000 security guards annually working throughout Eastern Ontario. We provide the Ontario Security Guard Training Course as mandated by the Private Security and Investigative Services Branch to help new applicants get their security guard license. We have also expanded into Protective Services, Loss Prevention, and Private Investigations. Our growth is the direct result of an excellent team.
Our management team does a great job improving procedures and putting new systems in place. The front-line Security Guards continue to exceed expectations. Ongoing recruitment has helped to develop our team of competent security guards focused on customer service.
Again, thank you for visiting our website. We hope to hear from you soon!
I hope you will join us on this journey!
Chris Ibey
President & CEO
TOERSA Security Inc.
Company Background
Established in Ottawa, TOERSA Security is a licensed professional firm specializing in security guard services across Eastern Ontario. In 2008, our CEO, Chris Ibey, identified a distinct need in Ottawa for a security services company prioritizing customer service and professionalism, particularly for high-risk events involving public interaction. Embarking on this venture with eight dedicated security guards, TOERSA was founded on the principles of customer service and professionalism.
With over 15 years of experience, TOERSA Security Inc. has evolved, becoming a leading entity in the industry. Our success is attributed to the development of effective systems and strategies, alongside a team boasting 15-20+ years of experience in hospitality and security. Year after year, TOERSA’s growth remains impressive, currently employing over 1000 security guards seasonally throughout Eastern Ontario.
What sets us apart?
Customer Service
TOERSA Security was founded upon the principles of Customer Service and Professionalism and continues to embody these principles throughout day-to-day operations. To maintain an exceptional level of customer service, TOERSA constantly ensures a high level of communication across all levels of staffing, from guards, to supervisors, to management, ensuring that all important information is passed on to our clients. This is done by utilizing incident reports, information briefings for all guards and supervisors, and ongoing service reports sent to the client that include operations, incidents, and recommendations direct from our management staff. This customer service is continued through our 24/7 availability to the client, a member of the management staff is always available to be reached via phone and a member of our mobile patrol team is on the road 24/7, this ensures that any incident or request that may arise is able to be responded to quickly and effectively.
Professionalism
The second of TOERSA’s founding principles, Professionalism, is embodied by the experience of our staff and our ongoing dedication to training and mentorship. Our management staff have experience across all levels of the security industry and backgrounds in security, the diplomatic community, and the military. Ongoing recruitment and training allows us to develop a team of customer service focused, competent, professional, and courteous security guards. Furthermore, many members of our staff have multiple years of experience in the security industry and are continually mentored by supervisors and managers both during operations and outside of them.
meet the team
Our Team Members
Mark Williams
Director of Operations
Caley Walker
Director of Administration
Austin Jovel
Senior Operations Manager
Ayda Cakir
Payroll and Personnel Manager
Kiera Claria Benavidez
Division Manager for Scheduling & Recruiting
Ishan Dhindsa
Site and Mobile Manager
Asli Cakir
Recruiting and Scheduling Manager
Pierre Perron-Desormeaux
Special Event Manager
Mark’s journey with TOERSA Security spans an impressive 15 years, making him a cornerstone of our company’s success. Starting as one of our pioneering event security guards, Mark’s dedication and leadership propelled him through the ranks as TOERSA grew. Today, he stands as the second in command, leading a dynamic team of 9 Managers to further expand TOERSA’s footprint as one of Eastern Ontario’s premier security firms.
Beyond his professional achievements, Mark finds joy in staying active with workouts, exploring new destinations through travel, and cherishing precious moments with family and friends.
Cheers to Caley Walker, a cornerstone of TOERSA Security since 2015! Starting as a part-time site and event security guard, Caley swiftly climbed the ranks, earning a well-deserved promotion to office assistant within just 5 months.
As our Director of Administrative Services, Caley plays a crucial role in orchestrating the behind-the-scenes operations. In this leadership position, she ensures the smooth functioning of administrative tasks, manages workflows, and oversees the coordination of various office functions.
In her downtime, Caley finds joy in hanging out with friends, meeting new people, spending quality time with family, and maintaining a healthy lifestyle through regular workouts.
With pride and admiration, we introduce Austin Jovel, an integral part of the TOERSA Security family for the past 8 years! Austin’s journey began as a dedicated guard, and through hard work and passion, he ascended through the ranks to become our Senior Operations Manager.
Austin has been the guiding force behind our successful special event planning teams and has played a pivotal role in shaping our staff training programs. His commitment to excellence and continuous improvement has been instrumental in TOERSA Security being a leader in the industry.
Outside the world of security, Austin immerses himself in the realm of video games, indulges in learning various historical topics, and cherishes moments with his wife and furry companion.
We’re delighted to shine the spotlight on Ayda Cakir, a valued member of the TOERSA Security family for the past 2 years! Ayda’s journey with us began as an Administrative Assistant, where she quickly showcased her dedication and capabilities.
In her current role as Payroll and Personnel Manager, Ayda oversees the intricacies of managing payroll processes and personnel matters. Her expertise ensures that our team is well taken care of, allowing TOERSA Security to thrive.
Outside of her professional realm, Ayda finds joy in spending quality time with family, diving into the world of true crime documentaries, and conquering hiking trails when the weather is warm.
Join us in celebrating Kiera’s remarkable 7-year journey with TOERSA Security Inc.! Starting as a part-time special event security guard, Kiera has climbed the ranks to become our invaluable Division Manager for Scheduling & Recruiting.
Kiera’s expertise lies in connecting with our staff, scheduling based on their strengths, and providing the essential onboarding training that sets our teams up for success. Her dedication is a driving force behind our staffing success.
Outside the world of security, Kiera indulges in her passion for real estate, loves hanging out with friends, and explores new destinations through her love for travel.
Ishan has been an integral part of the TOERSA family for the past 3 years, starting as a dedicated Security Guard at special events. His passion and commitment quickly propelled him to the role of Event Supervisor. Within a year, Ishan transitioned to become a Schedule Supervisor.
Today, Ishan proudly serves as the Scheduling Manager our Sites and Mobile Division, ensuring our operations run seamlessly. Beyond his professional prowess, Ishan enjoys capturing moments through photography, exploring different cars, and cherishing quality time with friends.
Join us in welcoming Asli Cakir, an integral part of the TOERSA Security family for nearly a year! Asli’s journey began with us, and she has since become our stellar Recruiting and Scheduling Manager.
In her crucial role, Asli spearheads the recruitment process, ensuring we onboard the best talent, and masterfully navigates the complex task of scheduling to optimize our operational efficiency.
Beyond her professional prowess, Asli finds joy in the serene worlds of classical novels, unleashing her creativity through painting, and conquering the great outdoors through hiking.
Pierre has been an integral part of our team for over 13 years, bringing a wealth of experience and expertise to his role. Previously serving as the Quebec Operations Manager, Pierre has a deep understanding of security operations and has worked as a guard in various cities across Ontario and Quebec.
As the head of our Stage and Artist Security Division, Pierre ensures the safety and smooth execution of every event. His dedication to excellence and meticulous attention to detail make him an invaluable asset to our team.
Outside of work, Pierre’s adventurous spirit takes him on road trips across all 51 states, where he enjoys attending live music events and cruising down Highway 81 with the top down, soaking in the tunes.
Our Services
Guard Services:
- Site Security
- Construction Security
- Condo Security
- Concierge Security
Mobile Services
- Alarm response
- Mobile Patrols
- Site Lockup
- Community Safety
Festival Services
- Gate Security
- Site Security
- Patrol Security
- Stage Security
- VIP Protection
Executive Protection Services
- VIP Protection
- Intel Teams
- Executive Drivers
- Advanced Medical Teams
Training
- Ontario Security Guard Training: this one should have a redirect to our Page on Ontario Security Hub
- CPR First Aid
- Use of Force
- Tactical Communication Training
- Stage Security Training
- Alcohol Control & Awareness Training
What is TOERSA?
TOERSA Security specializes in the handling of alcohol related issues at events and festivals. “TOERSA” is an acronym for two of the services we provide, Training and On-site Enforcement of the Responsible Service of Alcohol. Through pre-event training of all staff members and on-site enforcement, we greatly decrease the likelihood of any problems related to the sale or service of alcohol. TOERSA’s primary focus is major events and festivals that serve alcohol to the public in Ottawa and the surrounding area. These organizations typically have a special operating permit (SOP) in order to sell and serve alcohol to the public. SOPs are issued through the Liquor Control Board of Ontario (LCBO).
Why should you choose TOERSA?
The TOERSA TEAM is committed to changing the face of security in Ottawa and the surrounding areas over time. We feel that refined customer service and proper training will lead to more interactive security. This will ultimately reshape the public’s perception of security.
The key benefits of working with TOERSA include our in-house training and certification program and our focus on customer service at a competitive price.
Training and certification is part of the hiring criteria for TOERSA which includes: Security License, First Aid and CPR training, WHMIS, Non-Violent Crisis Intervention Training, Smart Serve
Certification, and experience working where alcohol is served.
In addition to ensuring that TOERSA guards receive training according to the ministry of community safety and correctinal services, we are also a registered supplier of the Ontario Security Guard Curriculum and offer security guard training for people outside the TOERSA family.