About Us

Chris Ibey

Message from our President & CEO

Thank you for taking the time to visit our website! As you may have already learned, we provide professional security guard services. We pride ourselves on professionalism and customer service. We know that we play a big role in the success of our client’s operations.

Year after year TOERSA continues to grow at a great pace. When we started in 2008, we had a handful of security guards; we now employ over 1000 security guards annually working throughout Eastern Ontario. We provide the Ontario Security Guard Training Course as mandated by the Private Security and Investigative Services Branch to help new applicants get their security guard license. We have also expanded into Protective Services, Loss Prevention, and Private Investigations. Our growth is the direct result of an excellent team.

Our management team does a great job improving procedures and putting new systems in place. The front-line Security Guards continue to exceed expectations. Ongoing recruitment has helped to develop our team of competent security guards focused on customer service.

Again, thank you for visiting our website. We hope to hear from you soon!
I hope you will join us on this journey!

Chris Ibey

President & CEO
TOERSA Security Inc.

Company Background

Established in Ottawa, TOERSA Security is a licensed professional firm specializing in security guard services across Eastern Ontario. In 2008, our CEO, Chris Ibey, identified a distinct need in Ottawa for a security services company prioritizing customer service and professionalism, particularly for high-risk events involving public interaction. Embarking on this venture with eight dedicated security guards, TOERSA was founded on the principles of customer service and professionalism.

With over 15 years of experience, TOERSA Security Inc. has evolved, becoming a leading entity in the industry. Our success is attributed to the development of effective systems and strategies, alongside a team boasting 15-20+ years of experience in hospitality and security. Year after year, TOERSA’s growth remains impressive, currently employing over 1000 security guards seasonally throughout Eastern Ontario.

TOERSA Uniformed security

What sets us apart?

Customer Service

TOERSA Security was founded upon the principles of Customer Service and Professionalism and continues to embody these principles throughout day-to-day operations. To maintain an exceptional level of customer service, TOERSA constantly ensures a high level of communication across all levels of staffing, from guards, to supervisors, to management, ensuring that all important information is passed on to our clients. This is done by utilizing incident reports, information briefings for all guards and supervisors, and ongoing service reports sent to the client that include operations, incidents, and recommendations direct from our management staff. This customer service is continued through our 24/7 availability to the client, a member of the management staff is always available to be reached via phone and a member of our mobile patrol team is on the road 24/7, this ensures that any incident or request that may arise is able to be responded to quickly and effectively.

Professionalism

The second of TOERSA’s founding principles, Professionalism, is embodied by the experience of our staff and our ongoing dedication to training and mentorship. Our management staff have experience across all levels of the security industry and backgrounds in security, the diplomatic community, and the military. Ongoing recruitment and training allows us to develop a team of customer service focused, competent, professional, and courteous security guards. Furthermore, many members of our staff have multiple years of experience in the security industry and are continually mentored by supervisors and managers both during operations and outside of them.

meet the team

Our Team Members

Mark Williams

Director of Operations

Caley Walker

Director of Administration

Photo of Austin Jovel

Austin Jovel

Senior Operations Manager

Ayda Cakir, Our Payroll and Personnel Manager

Ayda Cakir

Payroll and Personnel Manager

Kiera Claria Benavidez, Our Division Manager for Scheduling & Recruiting

Kiera Claria Benavidez

Division Manager for Scheduling & Recruiting

Ishan Dhindsa

Site and Mobile Manager

Asli Cakir, Our Recruiting and Scheduling Manager

Asli Cakir

Recruiting and Scheduling Manager

Pierre Perron-Desormeaux

Pierre Perron-Desormeaux

Special Event Manager

Our Services

TOERSA Security Ottawa logo

Guard Services: 


  • Site Security
  • Construction Security
  • Condo Security
  • Concierge Security
TOERSA Security Ottawa logo

Mobile Services


  • Alarm response
  • Mobile Patrols
  • Site Lockup

  • Community Safety

TOERSA Security Ottawa logo

Festival Services


  • Gate Security

  • Site Security

  • Patrol Security

  • Stage Security

  • VIP Protection

TOERSA Security Ottawa logo

Executive Protection Services


  • VIP Protection

  • Intel Teams

  • Executive Drivers

  • Advanced Medical Teams

TOERSA Security Ottawa logo

Training

  • Ontario Security Guard Training: this one should have a redirect to our Page on Ontario Security Hub
  • CPR First Aid
  • Use of Force
  • Tactical Communication Training
  • Stage Security Training
  • Alcohol Control & Awareness Training

What is TOERSA?

TOERSA Security specializes in the handling of alcohol related issues at events and festivals. “TOERSA” is an acronym for two of the services we provide, Training and On-site Enforcement of the Responsible Service of Alcohol. Through pre-event training of all staff members and on-site enforcement, we greatly decrease the likelihood of any problems related to the sale or service of alcohol. TOERSA’s primary focus is major events and festivals that serve alcohol to the public in Ottawa and the surrounding area. These organizations typically have a special operating permit (SOP) in order to sell and serve alcohol to the public. SOPs are issued through the Liquor Control Board of Ontario (LCBO).

Why should you choose TOERSA?

The TOERSA TEAM is committed to changing the face of security in Ottawa and the surrounding areas over time. We feel that refined customer service and proper training will lead to more interactive security. This will ultimately reshape the public’s perception of security.

The key benefits of working with TOERSA include our in-house training and certification program and our focus on customer service at a competitive price.
Training and certification is part of the hiring criteria for TOERSA which includes: Security License, First Aid and CPR training, WHMIS, Non-Violent Crisis Intervention Training, Smart Serve

Certification, and experience working where alcohol is served.

In addition to ensuring that TOERSA guards receive training according to the ministry of community safety and correctinal services, we are also a registered supplier of the Ontario Security Guard Curriculum and offer security guard training for people outside the TOERSA family.